Frequently Asked Questions

Our social networks

Instagram: @gaonashoponline

Tik Tok: @gaonashoponline

Traking

Yes, we provide a tracking number for all orders. You can use this number to track the status of your shipment in real time.

Secure Payments

Make your purchase with complete security using our encrypted payment methods available at checkout and on the order page.

Return/Exchange

All orders are backed by our 30-day refund and return guarantee policy.

Shipping and Delivery

Shipping time to Latin America: 11 to 16 business days

Shipping time to Europe: 10 business days

Shipping time to Asia: 3 to 8 business days