Frequently Asked Questions
Our social networks
Instagram: @gaonashoponline
Tik Tok: @gaonashoponline
Traking
Yes, we provide a tracking number for all orders. You can use this number to track the status of your shipment in real time.
Secure Payments
Make your purchase with complete security using our encrypted payment methods available at checkout and on the order page.
Return/Exchange
All orders are backed by our 30-day refund and return guarantee policy.
Shipping and Delivery
Shipping time to Latin America: 11 to 16 business days
Shipping time to Europe: 10 business days
Shipping time to Asia: 3 to 8 business days